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PRODUCT

MAIC OS

Structures your workflow and guest communication in one place

Dash Desktop Hotel
Restaurant Dash Desktop
HOTEL OPERATIONS

MAIC OS

The complete system unifies and structures the hotel’s communication
between the staff, the guest and the hotel itself, making it faster and more efficient. This helps to ease the load of the reception desk, which has been the main hub of guest and staff requests, and also provides them with insight into all activities.

It provides you with an insight into your employees’ performance, and measures it. It also gives you a detailed overview for each room, tells you how many repairs have been made, how often housekeeping brings an extra accessory, and much more! Manage your daily tasks with ease, and let the system do the rest. Doing the same list twice is a thing of the past! Bring your workflow up to a new level with MAIC Operations.

Digitalize. Customize. Engage. Innovate. Automate.
Digitalize. Customize. Engage. Innovate. Automate.
NO DOWNLOAD OR REGISTRATION NEEDED!

Guest application

The attractive user interface with its simple and intuitive design allows guests 24/7 access to hotel services and amenities:

  • Virtual concierge and chat
  • Prestay services 
  • Activity recommendations and events
  • Requests for repairs and cleaning
  • Reservations and orders

MAIC is your in-house sales manager who makes selling your services easy and whenever the guests need it. You can change your prices, add new products and services, or deactivate old ones in a matter of seconds, in all rooms. 

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Dash mobile
INTERNAL PROCESSES

One mobile App for the whole team

The mobile app is an extension of the operating system, whose task is to provide hotel staff with their tasks created by their managers, or requests sent by guests. Its simple design makes it easy to use, even for those who are not technologically inclined. 

  • Automatic task allocation
  • Guest request notifications
  • Internal communication in the preferred language
  • Calendar and task scheduling
  • Access to the standards manual (SOP's)

Every task needs to be accepted, and also marked as completed, when finished. Tasks can be scheduled in advance. Daily, weekly, monthly or annual checklists can be made, which can then be scheduled to repeat systematically. Each task is documented and archived for later review. 

Our Solutions inside the system

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Room Service

Ordering made easier than ever before. Keep your offers up-to-date with one click, in all your rooms, and much more!

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Housekeeping

Give your guests even easier access to all your services. Order basic supplies now, with just 2 clicks.

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Spa

Make your massages bookable 24/7 from every room. Save time, earn more!

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Maintenance

Offer your guests an easy and innovative way to report room malfunctions.

Experiences

Setup multiple online shops and sell your services every step of your guest journey with a personalized shopping experience.

Pre Stay

Paperless Check-in, Pre Stay upsell and automation, recommendations, one-click access

Stay Green

Postpone room cleaning during your stayover. Save time, resources and help our planet!

FAQS

General questions about our OS system

  • A Hotel Operating System is a software platform that helps hotels manage daily operations, including reservations, front desk management, housekeeping, billing, and guest communication.
  • No, guests do not need to download an app. MAIC OS is fully web-based and accessible via QR codes, NFC tags, or direct links—ensuring a seamless, app-free experience.
  • Our OS is a cloud-based platform and works on any internet-connected device. We do however offer physical products, such as our wooden cubes with the QR code for the rooms, info desks and check-in kiosks.
  • Yes, MAIC OS is designed to integrate with Property Management Systems (PMS), POS, and other hotel software to create a seamless operational flow.

  • Yes! MAIC OS allows full customization, including:

    • Branding with your hotel’s colors, logo, and fonts.
    • Custom content for upselling, promotions, and in-room experiences.
    • Personalized guest interactions based on preferences.
  • Hotels, resorts, motels, boutique properties, and serviced apartments can all benefit from using an OS.
  • Pricing varies depending on the features, number of locations, and hardware requirements. We offer flexible plans on a monthly subscription. Contact us for a custom quote.
  • Yes, our OS software is PCI-compliant and uses encryption to ensure secure transactions and data protection.

  • MAIC OS supports multi-property management, allowing you to:

    • Control operations across multiple locations from a single platform.
    • Standardize procedures and workflows across properties.
    • Share staff between locations based on demand.
    • Get real-time analytics on all your hotels from one dashboard.
  • Setup time depends on the complexity of the system and the size of the hotel. Our cloud-based solutions can be deployed within maximum 1 month, including onboarding training. Depending on the needs, we may offer on-site installation.
  • Yes, cloud-based hotel operating systems allow remote access from any device, enabling hotel managers to monitor operations from anywhere.
  • We’re committed to your success with 7-day a week technical support, and an emergency hotline for urgent issues. Our system training and hands-on support during setup guarantee a smooth transition and immediate benefits.
  • No, MAIC OS provides personalized one-click access, meaning guests can interact with the system instantly without the hassle of creating an account.
  • The Hotel Journey refers to how MAIC OS connects the guest experience with your operational workflow. From booking to check-out, every touchpoint is optimized to enhance guest satisfaction while automating backend processes.

  • MAIC OS increases revenue through:

    • Upselling services before arrival, boosting pre-stay revenue.
    • Better allocation of resources, allowing staff to focus on high-value tasks.
    • Achieving more with fewer staff, reducing labour costs.
    • Selling at every stage of the guest journey, from room upgrades to spa bookings.
    • No "request system"—MAIC sells automatically, ensuring more conversions.
    • Workflow automation, increasing efficiency and minimizing operational costs.

  • MAIC OS creates a frictionless guest experience by:

    • Providing instant access to hotel services without the need for an app.
    • Allowing guests to personalize their stay (room upgrades, amenities, etc.).
    • Offering real-time communication with hotel staff for fast responses.
    • Reducing wait times by automating check-in, room service, and concierge requests.
    • Automates repetitive tasks, allowing staff to focus on guest interactions.
    • Improves communication between departments, reducing inefficiencies.
    • Provides real-time updates on guest requests, housekeeping, and maintenance.
    • Simplifies shift scheduling and staff coordination.
  • By automating key processes like check-in, reservations, service requests, and payments, MAIC OS reduces the need for additional staff while maintaining high service levels.
    • AI-driven automation to reduce staff workload.
    • Seamless guest interaction without downloads or logins.
    • End-to-end operational workflow optimization, not just a booking tool.
    • Multi-property management capabilities.
    • Revenue-focused design, selling at every guest touchpoint.

Successful testimonials from our Hotels

Trusted by businesses worldwide

Book a demo with us today!

Are you ready to embrace a more efficient, adaptable, and guest-focused approach to hospitality?

MAIC COns