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FREQUENT QUESTIONS

FAQs

MAIC OS FAQs

  • A Hotel Operating System is a software platform that helps hotels manage daily operations, including reservations, front desk management, housekeeping, billing, and guest communication.
  • No, guests do not need to download an app. MAIC OS is fully web-based and accessible via QR codes, NFC tags, or direct links—ensuring a seamless, app-free experience.
  • Our OS is a cloud-based platform and works on any internet-connected device. We do however offer physical products, such as our wooden cubes with the QR code for the rooms, info desks and check-in kiosks.
  • Yes, MAIC OS is designed to integrate with Property Management Systems (PMS), POS, and other hotel software to create a seamless operational flow.

  • Yes! MAIC OS allows full customization, including:

    • Branding with your hotel’s colors, logo, and fonts.
    • Custom content for upselling, promotions, and in-room experiences.
    • Personalized guest interactions based on preferences.
  • Hotels, resorts, motels, boutique properties, and serviced apartments can all benefit from using an OS.
  • Pricing varies depending on the features, number of locations, and hardware requirements. We offer flexible plans on a monthly subscription. Contact us for a custom quote.
  • Yes, our OS software is PCI-compliant and uses encryption to ensure secure transactions and data protection.

  • MAIC OS supports multi-property management, allowing you to:

    • Control operations across multiple locations from a single platform.
    • Standardize procedures and workflows across properties.
    • Share staff between locations based on demand.
    • Get real-time analytics on all your hotels from one dashboard.
  • Setup time depends on the complexity of the system and the size of the hotel. Our cloud-based solutions can be deployed within maximum 1 month, including onboarding training. Depending on the needs, we may offer on-site installation.
  • Yes, cloud-based hotel operating systems allow remote access from any device, enabling hotel managers to monitor operations from anywhere.
  • We’re committed to your success with 7-day a week technical support, and an emergency hotline for urgent issues. Our system training and hands-on support during setup guarantee a smooth transition and immediate benefits.
  • No, MAIC OS provides personalized one-click access, meaning guests can interact with the system instantly without the hassle of creating an account.
  • The Hotel Journey refers to how MAIC OS connects the guest experience with your operational workflow. From booking to check-out, every touchpoint is optimized to enhance guest satisfaction while automating backend processes.

  • MAIC OS increases revenue through:

    • Upselling services before arrival, boosting pre-stay revenue.
    • Better allocation of resources, allowing staff to focus on high-value tasks.
    • Achieving more with fewer staff, reducing labour costs.
    • Selling at every stage of the guest journey, from room upgrades to spa bookings.
    • No "request system"—MAIC sells automatically, ensuring more conversions.
    • Workflow automation, increasing efficiency and minimizing operational costs.

  • MAIC OS creates a frictionless guest experience by:

    • Providing instant access to hotel services without the need for an app.
    • Allowing guests to personalize their stay (room upgrades, amenities, etc.).
    • Offering real-time communication with hotel staff for fast responses.
    • Reducing wait times by automating check-in, room service, and concierge requests.
    • Automates repetitive tasks, allowing staff to focus on guest interactions.
    • Improves communication between departments, reducing inefficiencies.
    • Provides real-time updates on guest requests, housekeeping, and maintenance.
    • Simplifies shift scheduling and staff coordination.
  • By automating key processes like check-in, reservations, service requests, and payments, MAIC OS reduces the need for additional staff while maintaining high service levels.
    • AI-driven automation to reduce staff workload.
    • Seamless guest interaction without downloads or logins.
    • End-to-end operational workflow optimization, not just a booking tool.
    • Multi-property management capabilities.
    • Revenue-focused design, selling at every guest touchpoint.

MAIC POS FAQs

  • A Point of Sale (POS) system is a combination of hardware and software that allows businesses to make orders, process transactions, manage sales, manage table reservations, create staff working schedules, communicate internally and generate reports and statistics.
  • Hybrid Service is an innovative approach where guests and staff interact seamlessly on a single platform. Guests can self-order and pay while staff remains available for personalized assistance when needed. This increases efficiency without sacrificing service quality.
  • No, guests do not need to download an app. MAIC POS operates through a web-based platform, allowing guests to access the system instantly by scanning a QR code or tapping the NFC tag on the table.
  • Typically, POS hardware includes a kitchen monitor, receipt printer and payment terminal. The Manager and staff can always use the software from the smartphone or tablet.
  • Yes, we offer a wide range of integrations that can be implemented.
  • Yes, each client is provided with a fully independent system that you can tailor with content specific to your needs and those of your guests. All features and content are developed in collaboration with you, while colors and images are customized to match your preferences and align with your business design.
  • MAIC POS provides a Call Service Option within the Web App, allowing guests to request waiter assistance anytime. This ensures that service remains flexible and inclusive for all guests.
  • Real-time communication ensures that payment confirmations are instantly synced with the waiter’s ordering and table management device. This eliminates confusion and prevents unpaid bills.
  • POS software is used by various businesses, including retail stores, restaurants, hotels, salons, and service-based businesses.
  • Orders are automatically routed to the appropriate department (kitchen, bar, etc.) in real-time. The Kitchen Display System (KDS) and Order Management Dashboard help staff track, prepare, and serve orders efficiently.
  • Waiters make more tips than ever because MAIC prompts all guests to leave a tip during the payment process. The seamless tipping feature increases the likelihood of gratuities while ensuring fair compensation for service staff.
  • No, MAIC POS is different. Instead of requiring separate transactions for each order, MAIC features a Tap System that allows guests at the same table to place multiple orders before paying. This significantly reduces transaction fees while enhancing the dining experience.
  • Pricing varies depending on the features, number of locations, and hardware requirements. We offer flexible plans on a monthly subscription. Contact us for a custom quote.
  • Yes, our POS software is PCI-compliant and uses encryption to ensure secure transactions and data protection.
  • MAIC helps turn tables faster by streamlining ordering and payment. By reducing service steps, waiters can serve up to 50% more tables with ease, boosting overall sales and operational efficiency.
  • We’re committed to your success with 7-day a week technical support, and an emergency hotline for urgent issues. Our system training and hands-on support during setup guarantee a smooth transition and immediate benefits.

MAIC Equipment FAQs

  • Near Field Communication (NFC) is a wireless communication technology that allows two devices to exchange data when they are brought close together. NFC operates on radio-frequency identification (RFID) technology and enables secure, contactless interactions.
  • No, the advanced technology of the Progressive Web App allows your guests to quickly and easily access all hotel-related information and services without the need to download an app.
  • Yes, we offer a wide range of integrations that can be implemented in collaboration with the hotel.
  • Yes, each hotel is provided with fully customized equipment that you can tailor with content specific to your needs and those of your guests. All features and content are developed in collaboration with you, while colors and images are customized to match your preferences and align with your hotel’s design.
  • Prices depend on the number of devices you will require. The starting price is 40€. Please contact us for a custom quote.

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