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HotelOperations ยท Jan 22, 2025

Spa, just another service or profit center

Ilija Evic
Spa service

In the hospitality industry, the SPA department is often seen as a luxurious extension of the services offered by hotels. However, the profitability of such amenities has always been a topic of debate. ๐Ÿค”๐Ÿ’ก

Traditionally, hotels have added SPAs to enhance their appeal and attract guests seeking relaxation and pampering. Yet, many find that the SPA operates at a loss, becoming more of a headache than a profit center. The challenge lies in the complexity of booking processes, availability checks, and the communication overhead that can lead to guest frustration and additional costs. ๐Ÿ˜ต๐Ÿ”„

At MAIC, we've recognized this issue and developed a solution that transforms the SPA booking experience. Our innovative Spa Booking Engine allows treatments to be booked not just by hotel guests but also by the public, increasing utilization and revenue opportunities. ๐ŸŒ๐Ÿ“ˆ

By integrating the booking engine into the pre-stay experience, we facilitate more accurate planning and reduce the need for 'playing it safe' with scheduling. This optimization of sales channels ensures that guests can book a massage in just two clicks, whether from their room or on the road. And for hotel staff, the process is just as simple, enabling any team member to secure a booking swiftly. ๐Ÿ–ฑ๏ธ๐Ÿ›€

With MAIC, we're simplifying complex processes, enhancing guest satisfaction, and ultimately, turning the SPA department into a potential profit center. Let's revolutionize the way hotels operate their SPAs and elevate the guest experience to new heights! ๐Ÿš€๐Ÿจ

#HospitalityInnovation #SpaManagement #GuestExperience #HotelProfitability #MAIC #maicos

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Ilija Evic

Co Founder of MAIC OS, previous Hotel Manager, industry expert

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